Terms of Service
By using this website and placing an order, you agree to these Terms of Service.
1. About Us
This website is operated by Zyido. Throughout the site, the terms “we”, “us” and “our” refer to Zyido.
2. Use of Our Website
You agree to use this website only for lawful purposes. You must not misuse the website, attempt to gain unauthorised access, interfere with its operation, or use it in a way that may harm us or other users.
3. Products and Availability
We sell a range of products including clothing, accessories, vape-related products, and electrical items.
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse any order at our discretion.
We aim to ensure product descriptions, images, and prices are accurate, but minor variations may occur.
4. Pricing and Payment
All prices are shown in GBP (£) unless stated otherwise.
We reserve the right to change prices at any time. The price payable is the price shown at checkout at the time you place your order.
Payment must be received in full before your order is processed.
5. Order Acceptance
After placing an order, you will receive an order confirmation email. This does not mean your order has been accepted.
Your order is accepted only when it has been processed and dispatched. We reserve the right to cancel or refuse any order, including where:
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a product is unavailable
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there is a pricing or listing error
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we suspect fraud or misuse
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age verification requirements are not met
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delivery cannot reasonably be completed
If we cancel an order after payment has been made, we will refund the amount paid.
6. Delivery
Delivery times are estimates only and are not guaranteed. Orders may be shipped in separate packages where necessary.
You are responsible for providing accurate delivery information. We are not responsible for delays or losses caused by incorrect address details, courier disruption, customs processes, or events outside our control.
7. Returns and Refunds
Please see our Returns & Refunds Policy for full details.
Nothing in these Terms limits your statutory rights. UK distance-selling rules generally give consumers a 14-day cancellation period for most online goods, subject to exceptions.
8. Age-Restricted Products
Certain products sold on this website, including vape-related products, are strictly for customers aged 18 or over.
By ordering any age-restricted product, you confirm that you are at least 18 years old. We may carry out age verification before accepting or dispatching your order. We reserve the right to cancel any order that does not pass our verification checks.
9. Electrical and Product Safety
Where we sell electrical or similar regulated products, they must be used only in accordance with any product instructions, warnings, and compatibility guidance provided.
You must not modify, misuse, or use products for unintended purposes.
If a product is later identified as unsafe or subject to a safety issue, we may contact affected customers with instructions, including to stop using the product and return it, where appropriate. UK product safety guidance expects businesses to act where they discover safety risks.
10. Intellectual Property
All content on this website, including text, graphics, branding, logos, images, and layout, is owned by or licensed to Zyido and may not be copied or used without permission.
11. Liability
We do not exclude or limit liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
Subject to that, our liability to you shall be limited to the amount paid for the relevant order.
We are not liable for indirect or consequential losses, loss of profit, loss of opportunity, or losses caused by events outside our reasonable control.
12. Third-Party Services
This website may use third-party payment providers, delivery partners, analytics tools, and other service providers. We are not responsible for third-party websites or services outside our control.
13. Privacy
Your use of this website is also governed by our Privacy Policy.
14. Changes to These Terms
We may update these Terms from time to time. The latest version will always be posted on this page.
15. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the courts of England and Wales, unless mandatory consumer law in your part of the UK provides otherwise.