Product Safety & Electrical Items Policy

We are committed to selling products that are safe and suitable for consumer use in the UK.

Businesses selling consumer products in the UK must not sell products they know, or should know, are unsafe, and they should keep records to help trace product origins.

1. Safe Use

Please read and follow all instructions, warnings, and care information supplied with your product.

Electrical items must only be used:

• as intended

• with compatible accessories and power supplies where applicable

• in accordance with any voltage, charging, or safety guidance provided

Do not modify, repair, or alter electrical products unless expressly permitted by the manufacturer or applicable instructions.

2. Product Compatibility

It is your responsibility to check that any product you purchase is suitable and compatible for your intended use.

We are not responsible for issues caused by misuse, improper installation, unauthorised modification, incompatible accessories, or failure to follow instructions.

3. Faults and Safety Concerns

If you believe a product purchased from us is faulty or unsafe, stop using it immediately and contact us at:

info@zyido.com

Please include:

• your order number

• the product name

• a description of the issue

• photographs where available

If a safety issue is identified, we may provide instructions including stopping use, returning the product, obtaining a replacement, or receiving a refund. UK guidance says businesses should act to remedy product safety risks and notify affected consumers.

4. Recalls and Compliance

Where a product is subject to a recall, safety alert, or compliance issue, we may contact affected customers using the contact details provided at the time of purchase.

5. Customer Responsibility

You are responsible for using products safely and keeping them out of reach of children where appropriate, especially:

• vape products

• batteries

• chargers

• small accessories

• electrical items