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Privacy Policy

Privacy Policy

This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website or place an order.

UK GDPR transparency rules require businesses to tell people what data they collect, why they use it, who they share it with, how long they keep it, and what rights people have.

1. What Information We Collect

We may collect the following information:

  • your name

  • billing and delivery address

  • email address

  • phone number

  • payment-related information

  • order history

  • account information

  • communications you send to us

  • technical data such as IP address, browser type, device information, and website usage data

  • age verification information where required for restricted products

We do not store full payment card details ourselves where payments are processed by third-party payment providers.

2. How We Use Your Information

We use your personal data to:

  • process and deliver orders

  • communicate with you about your order

  • provide customer support

  • manage returns, refunds, and complaints

  • verify age where required

  • prevent fraud and misuse

  • improve our website, services, and user experience

  • comply with legal and regulatory obligations

  • send marketing communications where you have agreed to receive them or where otherwise permitted by law

3. Lawful Bases for Processing

Depending on the situation, we rely on one or more of the following lawful bases:

  • contract — to process and deliver your order

  • legal obligation — to comply with legal duties

  • legitimate interests — to operate, secure, and improve our business

  • consent — where required, for example for certain marketing or non-essential cookies

4. Sharing Your Information

We may share your information with trusted third parties where necessary, including:

  • payment processors

  • delivery and logistics providers

  • website hosting and ecommerce platform providers

  • analytics and marketing service providers

  • fraud prevention and age verification providers

  • professional advisers where reasonably required

  • regulators, law enforcement, or other authorities where legally required

We only share the information necessary for the relevant purpose.

5. International Transfers

Some of our service providers may process data outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place in line with data protection law.

6. Data Retention

We keep personal data only for as long as necessary for the purposes set out in this policy, including legal, tax, accounting, fraud prevention, and customer service requirements.

Retention periods may vary depending on the type of data and the reason we hold it.

7. Your Rights

Depending on the circumstances, you may have the right to:

  • access your personal data

  • correct inaccurate data

  • request deletion of your data

  • restrict processing

  • object to processing

  • request transfer of your data

  • withdraw consent where consent is relied upon

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully. ICO guidance says privacy notices should also tell people about their information rights and how to complain.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • keep the site functioning properly

  • remember your preferences

  • understand how visitors use the site

  • improve performance

  • support advertising and remarketing

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can manage cookies through your browser settings and any cookie preferences tool made available on our website. The ICO recommends a clear, layered approach to privacy and cookie information.

9. Marketing

If you opt in, we may send you updates, offers, and promotional messages.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.

10. Security

We take reasonable technical and organisational steps to protect your information against unauthorised access, loss, misuse, or disclosure. No method of transmission or storage is completely foolproof, because the internet is a chaotic little goblin, but we take data security seriously.

11. Children

Our website is not intended for children, especially in relation to age-restricted products. We do not knowingly sell vape-related products to anyone under 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

13. Contact Us

For any privacy-related questions or requests, contact:

info@zyido.com

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