Age Verification Policy

We take our legal responsibilities seriously in relation to age-restricted products.

1. Minimum Age Requirement

Any vape-related or other age-restricted products sold on this website are strictly for customers aged 18 or over.

It is illegal to sell vape products to anyone under 18 in the UK. Guidance for retailers also states that single-use vapes are banned regardless of the buyer’s age.

2. Age Verification Checks

By placing an order for an age-restricted product, you confirm that:

• you are at least 18 years old

• the recipient, where applicable, is also at least 18 years old

• all information provided by you is accurate

We may carry out age verification checks at any stage, including:

• before order acceptance

• before dispatch

• after payment

• before handover where applicable

These checks may be completed using information you provide and/or third-party age verification tools.

3. Additional Identification

If we are unable to verify your age automatically, we may ask you for additional proof of age before processing your order.

Acceptable identification may include a valid passport, driving licence, or other legally recognised proof of age.

4. Refusal and Cancellation

We reserve the right to:

• refuse the sale of any age-restricted item

• cancel any order that does not pass age verification

• refund an order where legally required and appropriate

• refuse future orders where we suspect false information or attempted underage purchase

5. Delivery of Age-Restricted Products

Where applicable, age-restricted items may require age confirmation on delivery.

If age verification cannot be completed, the order may be refused, delayed, returned, or cancelled.

6. False Information

Providing false age information or attempting to purchase age-restricted goods while underage may result in cancellation of the order and further action where appropriate.

7. Contact

If you have any questions about this policy, contact:

info@zyido.com